Collection Management

Analytics oriented, cost efficient, customized and prudent collection strategy, implemented by me for a listed real estate firm!

• As the sole owner of collections (accounts receivables) management, I was driving collections across the western region for a listed real estate firm with a book size of ₹4200 Cr (US$ 630 million).

• Handled collections via the back end and sales team, ensuring that all collection policies are being adhered to.

• Achieved 91% (average) collection targets on q-o-q basis.

• Created differentiated collection strategies basis each customer segment and NPAs groupings (30 days, 60 days, 90 days).

• Implemented real time monitoring (MIS) mechanism to ensure that each of the collection KPIs (project wise, bucket-wise & DPD-wise) are consistently measured, reported to CXOs, analyzed and improved.

• Rewards, recognition and promotions for managers with high collection performance.

Collection Process Workflow

Below picture highlights the collection process workflow for each of the buckets

1. Regular Payers: Automated collection engagement (minimum distraction), and delight them with interest waivers for any late payment/s.

2. Revolvers (with genuine cash flow issues): Engage and assist them with installments / part / deferred payment options (like EMIs) with reducing interest.

3. Defaulters (habitual non payers): Use limited window option to shift them to 'Revolvers', else take firm action for resolution and recovery, based on the legal and RERA compliant, contractual obligations.

To implement an cost efficient, fully customized and an prudent collection strategy for your organization, contact soon.