Startups must invest in Customer Experience if it needs to succeed and sustainably grow.

Before we discuss about Customer Service Excellence, let's look at certain key statistics: 85% of customers leave due to poor 'customer...

As per study from Yankee group, 80% of sales leads either go stale or are simply lost because either they were not captured or followed...

As per the research firm IDC, the smartphone market in India grew 14.5% in 2018 with shipment of 142.3 million units. Mobile has now been...

4 Key Advantages of Digital Transformation for Any Enterprise are: Efficient Processes with Reduced TATs Enhanced Customer Experience...

The below graphic showcases the 'Customer Experience Strategy' implemented by me, for a listed real estate firm in India. WHY: Check out...

Fundamentally, customer service is just a part of overall customer experience! Here is an example of Customer Experience Strategy...

A survey by "The Conference Board" highlighted some of the the pressing challenges faced by the CEO's, across the sectors. Most notably...

Businesses that can successfully acquire and subsequently hold onto it's customers are becoming passe. Regardless of the vertical or...