Customer Experience Strategy for Real Estate Companies

The below graphic showcases the 'Customer Experience Strategy' implemented by me, for a listed real estate firm in India.

The above CX strategy can be easily customised across various industries.

WHY: Check out the "challenges" that were faced by the organization and also became the primary reasons for implementing this strategy.

Here is how the 'Customer Experience' successfully mitigates some of the top challenges faced by the CEOs.

WHAT: To know more about CX, click here.

Project Duration: 3-6 months (2 stages)

Objectives Achieved:

• 15% improvement in overall revenues, on account of repeat sales and referrals

• 18% improvement in customer retention.

• 14% q-o-q consistent improvement in customer satisfaction index.

• 91% first time complaint resolutions within TATs.

• 360◦ view of customer data across departments, aligning everyone to customers' needs & wants

• Real time customer analytics which were linked to the employees performance goals and thus promotions

To know about the initiatives undertaken by me (for this company), click here.